Home Breaking News iPhone X is unresponsive in the cold and has a green line...

iPhone X is unresponsive in the cold and has a green line screen problem


Just days after the launch of the iPhone X, problems are starting to emerge with Apple’s latest handset. Users are reporting various issues with the screen including the fact that it becomes unresponsive in cold conditions.

On top of this, other iPhone X users have found that the screen suffers with a green line appearing at the side of the display. These reports are in addition to Apple’s own warnings of the OLED-centric screen burn-in problems, and in spite of the fact that the iPhone X has been found to have the best display of any smartphone.

Apple has said that it is aware of the problem when the iPhone X gets cold, adding that it will be fixed in an upcoming update — it was not fixed with the release of iOS 11.1.1. While the company says that the handset should operate perfectly well in the temperature range 32 degrees F to 95 degrees F, some users have experienced issues even within these parameters.

In a statement given to The Loop, Apple said:

We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.

The green line problem appears to be rather more limited, but it is concerning nonetheless. A number of iPhone X owners have posted photos of their handsets showing a green line down either the left or right-hand side of the screen, although a few have shown it appearing nearer the middle. The number of affected handsets appears to be relatively small, but that will come as little consolation to those who find themselves with the issue after dropping a grand on a phone.

The problem does not appear to be limited to a particular region, or even a particular type of iPhone X. Apple has not issued a statement about the green line issue, but has been replacing handsets when affected users get in touch.

Apple issued a software update that fixes an annoying problem some people who live in cold climates were having with their new iPhone X devices.

After installing iOS 11.1.2 users shouldn’t suffer from frozen screens in cold weather, Apple said. The update “fixes an issue where the iPhone X screen becomes temporarily unresponsive to touch after a rapid temperature drop,” Apple explained in notes to the software.

The problem occurred when the iPhone X’s OLED screen did not register the user’s finger swipes in cold weather. According to Apple’s guidelines, the iPhone X is designed to work normally at temperatures between of 32 degrees to 95 degrees Fahrenheit (or zero to 35 degrees Celsius).

Some users quickly found a workaround for the frozen screen problem. Locking the phone and unlocking it via Face ID seemed to cure the issue and allow the device to recognize swipes and touches properly instantly.

Apple (AAPL, -0.15%) introduced the iPhone X back in September alongside its iPhone 8 models, but the new, most-expensive-ever iPhone didn’t go on sale and get into the hands of regular customers until the beginning of November. The phone is also Apple’s first with an OLED display.